Service Identity

Who are you? We help you identify and embrace your strengths to deliver a service experience that’s distinctly yours.

Let's Talk

High turnover

Annual average turnover in the hospitality industry is over 70%, meaning you’ll have an entirely “new” staff every 18 months.
It costs an average of $4,200 over and above salary and wages to recruit, hire, and train a new team member, and takes an average of 42 days. That’s time and money not spent on growing the business and/or developing your team
Discontent about unclear expectations and poor management are the top reasons today’s generation leaves a position

Reduced Profits

Hiring costs money. Training costs money. Doing either unnecessarily wastes money. Unhappy team members result in reduced productivity, pilferage, inaccuracies, and Guest/Customer complaints.

By the numbers

Good enough now may not be good enough in 6 months. Have systems in place to ensure you’re profitable and able to focus on growth and development
60% of Restaurants and Bars Fail within the first year, and 80% fail within the first 5 years
Purchases and labor expenses account for 67% of operating expenses. Neither should be left to chance.

‍

Let's Talk

Culture

We help create or refresh your culture. Attract Rockstars. Keep them. Make work fun again. For you, your Team, and Your Guests. Everything matters.

Existing Hiring Systems/Structure

We help you define what makes a successful member of your team and provide solutions to help you identify those characteristics in the hiring process. We review what’s working (and what’s not) in your current recruiting, hiring and onboarding structure, allowing you to hire great.

Custom tools and practices

SOP, Handbooks, Training materials….you need it, we’ve got you!

New Openings

We guide you from scribbles on the back of a napkin to realizing your dream and everything in between.

On-Boarding Systems

Streamline and organize your onboarding process, creating deeper engagement while saving time and money

Coaching

Management and frontline coaching to unlock hidden potential

Seminars

We’ll deliver a jolt of hospitality rocket fuel on specific areas of opportunity in your organization

Training Strategies and Program Development

We build customized training programs and teach you the strategies to get the most bang for your training buck. And it’s yours forever.

Community Relations

We help you define and improve your connection to the communities you serve.

Leadership Development

Is your team stagnant? Do you have a succession plan and development track for each team member? We can help

Staff Engagement

Engaged team members produce happy Guests and Customers, which equals profitability and growth

Service Identity

High turnover

Reduced Profits

By the numbers

Ready to transform your organization?

It starts here: